FAQ

Q: How can I make my plaque more unique and special?

A: The options available are endless and the opportunity to make a unique and special memorial has never been so easy.

Plaques can be enhanced by using the wide range of options available including interesting inscriptions, verses, design borders, colours, bas relief (3D) emblems, flat relief emblems, photo cameos, vases and different shapes and sizes.

Q: What sort of photos is available to put on a plaque?

A: Arrow Bronze has four types of photo cameos are these are available in a wide range of sizes:

  • Lasting MemoriesTM (logo) - Cast Bronze Photo Reproduction
  • UltraImage - Combines the beauty of porcelain and the strength of stainless steel
  • True to Life - Aluminium Colour Print
  • Ceramic - Porcelain

Click on the link below view the range

Q: What sort of artwork should I send to Arrow for plaque designs?

A: You can send artwork to Arrow in the following formats:

  • EPS files such as Adobe Illustrator, AutoCAD or CorelDraw
  • Scanned artwork, which required modification such as Raster, black and white line art with a 300dpi minimum - e.g. JPEG, TIFF, BMP files
  • A hard copy which required lots of modification by graphics including sketches, rubbings, photos, photocopies and bromides all to be neat and legible, typed and in black and white

There may be costs involved depending on the amount of work required to convert it to line art and vector artwork.

Q: What is the difference between Bas Relief and Flat Relief?

A: Bas Relief is technically a half three dimensional moulding. The back is essentially flat and the face is in bas relief. Bas relief emblems and designs are created by sculptors who fashion these replicas in moulders clay. We create patterns from these moulds and use them to create plaques with emblems included in the casting.

(Picture of Bas Emblems)

Flat Relief is generated by computer imaging and is technically two dimensional. Patterns for flat relief images are generated by our graphic artists in the line art. The detail is cast as a series of lines with vertical size and the relief is the same all over. There are no curves or rounded surfaces.

(Picture of Flat Emblems)

Q: Can you enlarge or reduce flat or bas relief emblems?

A: This size of bas relief emblems can only be changed by using a sculptor to replicate the pattern in the proposed dimensions. This involves additional costs in sculpting and pattern making. The size of the flat relief emblems can be easily changed by sizing the artwork on the computer. This is generally inexpensive and in many cases may not incur a cost at all.

Q: Can you reverse emblems?

A: Flat relief computer generated emblems are easy to reverse just as they are easy to size. This can be done in the computer using our graphics facility at no extra cost.

Bas relief emblems on the other hand can easily be provided in reverse if the patterns exist. If not we can sculpt a new pattern at your required, this will incur an extra cost. Different sizes of bas relief emblems may be readily available or new patterns made. Arrow Bronze wide range of patterns caters for most popular needs.

Q: Can you colour emblems?

A: Arrow can colour flat relief emblems because the paint can be filled between the lines of the cast emblem. Flat relief emblems can be designed specifically to have in filled colours in the appropriate positions such as sporting club emblems, insignia, crests and company logos.

Bas relief emblems are generally the same colour, if the need arose to colour bas relief there is quite an extensive cost to this procedure

Q: What emblems do I need to seek permission to use?

A: Arrow's advance Macintosh computer graphics studio can recreate artwork for casting purposes for almost any design that you can find. In some cases permission is required.

Recreating classic or contemporary artwork usually requires the permission of the artist of the guardian art gallery. Popular TV and film emblems, logos and characters such as Walt Disney products require permission.

Most importantly, Arrow is not permitted to affix a service badge or emblem to a plaque without written permission from the Office of Australian War Graves. It is the client's responsibility to seek permission directly from the Office using evidence of service such as discharge papers as proof.

Q: Why do some design plaques look different to those in the brochures?

A: Arrow Bronze is proud of its range of fully sculpted design plaques with sculpted borders. They are produces from finely crafted patterns that Arrows own as proprietary product.

To enable clients to mix and match these designs with different borders, Arrow has produced freestanding emblems of many of these designs, which can be affixed to blank patters. The net result is a design that is similar but not exactly the same as that produced from a fully sculpted pattern.

Q: Can we have colour lettering?

A: Yes it possible to have colour lettering, it required an additional application of coloured paint or a special chemical patina process to achieve the result.

Arrow does recommend that inscriptions, emblems and borders are presented by warm golden lustre of bronze contrasted sharply against our normal dark brown paint or our dark heritage colours on the background.

Q: Does the colour on the plaques chip off?

A: Arrow uses only quality coloured paints and finish. We apply the background colour and our Diamond Shield final finish in a controlled spray booth environment. Our application techniques are in accordance with procedure that is designed to achieve coatings that meet Australian Standards.

In normal circumstances, the coloured paint should not peel or chip unless the plaque has been subjected to physical damage after manufacturing and the seal created by the appoint and finish broken. In those circumstances the elements may accelerate the patina process on the bronze and cause the paint to crack and peel.

Q: Are Bronze Urns suited to the interment of cremated remains?

A: A bronze urn is a very real and inexpensive alternative to the standard practice where cemeteries place the cremated remains into a plastic container. These containers are then given to the families or placed in memorial gardens, niche walls, and cremorials or in the grounds of the cemetery.

Bronze urn for interment provides security and protection against damage from gardening tools, tree roots, insects and the elements. Furthermore a bronze urn has real tangible value, feels solid and safe and will last forever.

At the end of a tenure period, bronze urns can be recovered and refinished to regain the arm natural lustre of the bronze and can be taken to alternative sites or be re interred.

Arrow Bronze has a large range of Bronze Urns for your consideration; please click on link to view our range.

Q: What are the bronze plaques actually made of?

A: Arrow Bronze manufactures its plaques using Bronze, Bronze itself is an alloy of primarily copper, zinc and tin and when discovered circa 3000BC was noted for its strength, durability and elegance.

Bronze will only oxidise on the surface and this patina or verdigree acts as a protective coating that means that bronze will virtually last forever, that is why Arrow warrant that is bronze plaques, inscription, emblems and borders will last forever. No other memorial can boast this quality.

Arrow sources bronze from manufacturers who collect recycled metals including copper, car batteries, car radiators and numerous other used products. Our supplier melts these metals together to supply us ingots that meet our unique specification for the casting of quality memorials.

Q: What is the finish on bronze products?

A: Arrow bronze recommends only one finish on its plaques. We only use Diamond Shield protective finish because it outlasts other commercially viable products; it is protective against ultraviolet light, chemical cleaner, fertilisers and general wear and tear.

Only Arrow has Diamond Shield protective finish and it is applied to our plaques in a controlled spray booth where the application meets Australian Standards, indeed, external consultants monitor us.

Q: What is the difference between bronze and brass?

A: Bronze and Brass are both principally an alloy of Copper and Zinc, Bronze however has the additional element of Tin that inhibits the oxidation process and confines it to the surface of the metal only. As a result, bronze forms a natural patina that will last forever and prevent further corrosion.

Brass on the other hand will continue to corrode with pitting no matter what the surface treatment is applied. It will eventually corrode away.

Q: Why does it take so long for a plaque to be made?

A: Arrow Bronze offers a delivery turnaround from order to shipping of 20 working days; we do this for the following reasons:

  1. Clients often like to make "last minute" changes for all sorts of reasons and time must be allowed to enable modifications without incurring significant costs.
  2. We try to make plaques in the most economical way and keep the prices to the community at a minimum. 20 working days is a good time in that labour which is a significant cost is kept to minimum and productivity maximised.
  3. The process involves several technologies, this include, electronics and order entry, computer graphic designs and polymer plate technology, pattern making, sand casting with molten metal and finishing with sand blasting, tooling, spray painting and curing. We also include 5 stages of quality control and checking to ensure that products are of the highest quality, free of mistakes and delivered on time.

It is important that bronze memorials are delivered on time to meet the expectations of the community. Performance to a reasonable, economic and achievable time frame is the best option that avoids unnecessary disappointment.

Q: Should plaques be cleaned regularly?

A: Cleaning plaque is entirely at the discretion of the family and friends. Arrow Bronze supplied products that enable plaques to be cleaned and polished on a regular basis. Our plaque cleaner and plaque polishing kits are available from your cemetery and come with handy hints on how to keep a memorial shiny and clean.

We recommend that plaques are washed with warm soapy water, rinsed, dried and then polished using our Diamond Shield polish. For difficult to clean plaques we offer a special plaque cleaner that can be used prior to warm soapy water

Q: My plaque seems to have deteriorated/faded - what has happened?

A: In time, the clear finish on the plaque will gradually break down under the sun's ultraviolet light. There is no commercially viable finish that can withstand the sun's rays. As the finish breaks, air and moisture reach the metal and oxidation occurs. As a result, the once shiny natural bronze gradually loses its warm lustre and the natural patina or verdigree process takes over. A plaque exhibiting advanced stages of patina in itself can be elegant and attractive in its own right. Many people prefer this look as it resembles the great bronze artworks and sculpture seen in prominent public places.

Q: How are plaques refurbished?

A: All plaques will gradually patina with the natural oxidation of the surface of the bronze. Bronze's peculiar property of forming its own thin layer of protective oxidation called patina or verdigree means that it is easy for it to be refurbished back to its original lustre. Arrow carefully strips away all the finish and paint on the plaque and removes this thick layer of patina. All the borders, inscription and emblems are checked for clarity and repaired when necessary. This plaque is then repainted and the borders, inscription (letters) and emblems are highlighted to again expose the warm lustre of bronze. Each plaque is finished with Diamond Shield clear finish to again protect that bronze lustre for many years to come.

Q: How can I match a plaque to one that is already on a grave?

A: The best way to ensure that the layout of a plaque is the same as that already placed is to take a "rubbing". This involves getting the right size piece of tracing paper (A4/A3 paper is fine, depending on size of plaque), place it over the plaque to be matched, using a soft pencil carefully, without damaging the paper, trace the whole of the plaque, left to right, top to bottom to include, border, inscription and any emblems on the plaque. The rubbing can be sent to Arrow with the order and we can create the new plaque using the same size and style of letters and similar layout as the already existing plaque.

A less accurate way is to use a digital camera and take the photograph square on the plaque. The image can be e-mailed to Arrow with the accurate dimensions of the plaque.

Q: Can I alter a plaque if it is incorrect?

A: Arrow manufacturers plaques in stages, these stages mean more work done and therefore cost incurred.

Plaques can be altered mid process up until when the patterns are made. If the order is at order entry or graphic compositing, then little or no cost is incurred for making a change to inscriptions. Artwork changes may however incur a cost.

If the pattern is already made then a new pattern must be created to accommodate the alteration. Once cast, an alteration will require a complete remake of the product.

It is possible to replace an incorrect letter on a cast plaque provided that the correct letter will fit and that it does not cause an in balance in layout or irreparable damage to the background.

Q: Can I have detailed and small fonts like lower case italics?

A: Arrow Bronze has the capability of generating through its advanced graphics studio, artwork and fonts of any style. The limitations in fineness are determined by the moulding and casting process. If the characters are too small or too close together, then an accurate impression cannot be made in the moulds. Hence fine, lowercase italics can be a problem. It is always best to seek the advice of Arrow's graphic design experts when seeking to create fine details in lettering or emblems.

Q: Can I have upper and lower case italics on a fully sculpted design plaque?

A: The inscription on fully sculpted design plaques is created by placing small plastic letters on the pattern prior to casting. Naturally only a limited range of sizes and styles are available. If a special design is required then new letter patterns needs to be created which involves very expensive injection moulds. It would be better to consider our Mix and Match designs.

Q: Can I add names to a plaque?

A: Generally the addition of names is not a viable option and it would be better to manufacture a new plaque. Some plaques can however, be made with the provision of attaching nameplates. This can be for dual or triple memorial plaque using detachable plates. The detachable plate can be in small plaque size of in thin strips depending on the design chosen.